FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Puvreno FAQ, where answers to common questions about ordering, payments, shipping, tracking, order changes, returns, refunds, and customer support can be found.

If the information you need is not here, contact service@puvreno.com. For questions about an existing order, include your Order Number and the email address used when placing the order.

Ordering & Payments

How do I place an order?

Browse the car hanging ornaments available on Puvreno, select the item and the available options you would like, and add it to your cart. When ready, proceed to checkout and provide the required shipping and payment information. Before completing your purchase, review your items, quantities, shipping address, and contact information.

How do I apply a discount code?

Enter a valid Puvreno discount or promotional code in the designated discount code field during checkout. On mobile devices, the order summary may need to be opened to locate the field. Select Apply and confirm that the discount is reflected in your order total before payment. Expiration dates, product restrictions, or other conditions may apply to codes.

What payment methods do you accept?

The payment methods currently available to you are displayed during checkout. Supported methods may vary depending on checkout availability and your location.

Why was my payment unsuccessful?

Incorrect card information, insufficient funds, bank security restrictions, or an unsuccessful authorization may cause a payment to be declined. Verify your payment information, contact your card issuer if needed, or select another available payment method.

Shipping & Delivery

How much does shipping cost?

Our standard shipping fee is USD $5.99 per order. The applicable shipping charge is displayed during checkout, and a different rate or promotional shipping offer shown at checkout will take precedence.

How long does delivery take?

Orders are generally processed within 1–3 business days after payment confirmation, and estimated delivery after dispatch generally takes 10–20 business days. These are estimates rather than guaranteed arrival dates; actual delivery may vary by destination, carrier, customs processing, and local delivery conditions.

How can I track my order?

Once tracking information becomes available after dispatch, it is sent to the email address associated with your order. The tracking number can be used to follow the shipment through the relevant carrier or tracking service.

Why isn’t my tracking information updating?

Approximately 24–48 hours after shipment should be allowed for initial tracking information to appear, and temporary gaps may occur during transit. If there has been no meaningful tracking update for more than 7 business days, contact service@puvreno.com with your order number.

Why did I receive only part of my order?

An order containing multiple items may be shipped in separate packages, which can arrive on different dates. Check whether separate tracking information has been provided. If all packages have been delivered and an item is still missing, contact customer service.

Order Changes & Cancellations

Can I change my shipping address?

Contact service@puvreno.com as soon as possible and include your order number, order email, current shipping information, and complete corrected information. An update will be attempted if fulfillment has not begun; once processing or shipment has started, a change may not be possible.

Can I change an item, size, color, or quantity after ordering?

Contact service@puvreno.com as soon as possible with your order number, order email, and the requested change. Changes cannot be guaranteed once fulfillment has begun.

Can I cancel my order?

Contact us as soon as possible. Cancellation may only be possible before processing or shipment begins. Once an order has been dispatched, it generally cannot be cancelled in transit; eligible returns after delivery are handled under our Return & Refund Policy.

Returns & Refunds

Can I return an item?

Eligible return requests may be submitted within 14 days after delivery, subject to the conditions in our Return & Refund Policy, and items must generally be unused and in their original condition. Contact service@puvreno.com before sending anything back.

What if my item arrives damaged, defective, or incorrect?

Contact service@puvreno.com within 14 days after delivery, and include your order number, order email, a description of the issue, and clear photos or video where useful. The item and original packaging should be kept while the claim is reviewed.

Who pays return shipping?

For eligible change-of-mind or personal-preference returns, the customer is responsible for return shipping costs. For an approved issue attributable to us, the return shipping cost will be covered, and the appropriate resolution and return instructions will be provided. Details are explained in our Return & Refund Policy.

When will I receive my refund?

We aim to process approved refunds within 5–10 business days after the returned item has been received and inspected. Additional time may be required by your bank, card issuer, or payment provider to post the funds.

Can I exchange an item for another size or color?

A standard direct exchange service is not currently offered. If the return is eligible, the original item may be returned under our Return & Refund Policy and a new order placed for the preferred option.

Product Questions

Where can I find product information?

Each product page provides the available product information, which may include images, dimensions, sizes, colors, materials, component details, care and cleaning instructions, and other specifications. Details vary by product, so please review the individual product page before ordering.

Will the product look exactly the same as the photos?

Product images and information are presented as accurately as reasonably possible. Actual colors may appear different depending on your device display, screen settings, lighting, and photography. Item-specific details are set out in the product description.

Order Emails & Communication

I didn’t receive my order confirmation. What should I do?

Check your spam, junk, or promotions folder and confirm that the email address entered at checkout was correct. If the confirmation still cannot be located, contact service@puvreno.com with the email address used and, if available, your order number.

I haven’t received my tracking number yet. What should I do?

Tracking information is provided after an order has been processed for shipment and tracking becomes available. Check your spam or junk folder. If sufficient processing time is believed to have passed, contact service@puvreno.com with your order number.

Customer Service

For questions about products, orders, shipping, returns, refunds, or after-sales support, please contact:

Customer Service Email: service@puvreno.com

Phone / SMS: +1 3802084620

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)

We aim to respond to customer service emails within 24–48 hours on business days.

Company Information

Operated by:	Guangzhou Yicheng Building Materials Co., Ltd.
Business License Entity:	Guangzhou Yicheng Building Materials Co., Ltd.
Email:	service@puvreno.com
Customer Service:	+1 3802084620
Registered Address:	No. 18, Huanglongdai Shengtang Management Area, Shengtang Village, Liangkou Town, Conghua District, Guangzhou, Guangdong, China
Website:	https://puvreno.com