SHIPPING POLICY

At Puvreno, clear shipping information for every order matters to us. Order processing times, estimated delivery periods, shipping charges, tracking information, and the handling of delivery-related issues are explained in this Shipping Policy.

Order Processing

Once payment has been successfully confirmed, orders are generally processed within 1–3 business days. Monday through Friday are business days, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day. Processing may occasionally take longer during periods of increased order volume. Where a significant issue affects processing, you may be contacted using the email address provided at checkout.

Shipping Time and Estimated Delivery

Once an order has been processed and dispatched, estimated delivery generally takes 10–20 business days.

Delivery times are estimates rather than guaranteed arrival dates, and actual delivery may vary depending on destination, carrier operations, customs procedures, local delivery conditions, weather, and other circumstances outside our reasonable control.

Order processing of 1–3 business days and estimated shipping of 10–20 business days after dispatch together make up the estimated timeframe.

Shipping Charges

Our standard shipping fee is USD $5.99 per order. The applicable shipping charge is displayed during checkout before payment is completed. Where a different rate or promotional shipping offer applies, the amount displayed at checkout takes precedence.

Shipping Availability

Orders may be accepted by Puvreno for delivery to destinations supported and shown during checkout. Destination, product availability, carrier coverage, and fulfillment considerations may all affect availability. Checkout for a destination may not be completable if that address cannot be serviced.

Order Fulfillment

Depending on product availability and delivery destination, orders may be fulfilled from available facilities, warehouses, or fulfillment partners, and the shipping origin shown on a parcel may therefore differ from our registered business address.

Our registered address is the company address and should not automatically be treated as a product return address. Contact customer service and review our Return & Refund Policy before returning merchandise.

Tracking Your Order

Once your order has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address associated with your order, normally including a tracking number or other available tracking information.

Approximately 24–48 hours after shipment should be allowed for tracking information to begin updating, as carriers may require additional time to scan a parcel into their network.

Tracking Has Not Updated

While a shipment is moving between carrier facilities, during international transportation, or while being transferred to a local delivery provider, temporary gaps in tracking activity can occur. A temporary lack of updates does not necessarily mean the package has stopped moving.

If tracking has shown no meaningful update for more than 7 business days, contact service@puvreno.com with your order number and order email.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages, which may arrive on different dates, and separate tracking information may be provided for each shipment.

Receiving one package does not necessarily mean the remainder of the order is missing. If all available shipments have been marked as delivered and you believe an item is missing, contact customer service.

Changing Shipping Information

If an incorrect shipping address was entered, or another order-related change is needed, contact us as soon as possible and provide your order number, order email, current information, and complete corrected information.

Reasonable efforts will be made to accommodate a request if fulfillment has not begun. Once an order has entered processing or has shipped, a change to the address or other order information cannot be guaranteed. Customers are responsible for reviewing shipping information before submitting an order.

Delivery Attempts and Returned Packages

Where a carrier cannot complete delivery, it may make another attempt, leave delivery instructions, hold the package for collection, or return it according to its procedures. Tracking should be monitored and carrier instructions answered promptly.

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect it where required, contact customer service. Any applicable reshipping or refund arrangements will be handled according to the circumstances and applicable store policies.

Lost Packages

If tracking indicates that a package may have been lost in transit, contact service@puvreno.com. Shipment information may be reviewed and, where appropriate, the carrier or logistics provider may be engaged to investigate.

If the carrier confirms that a shipment was lost, the circumstances will be reviewed and an appropriate resolution provided in accordance with our store policies.

Package Marked Delivered but Not Received

If tracking shows delivery but the package cannot be located, check around the delivery location and safe delivery areas, ask household members or neighbors where appropriate, review any delivery notice or proof of delivery, and contact the local carrier using your tracking number.

If the package still cannot be located, contact service@puvreno.com with your order details so that available shipping information can be reviewed.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by authorities in the destination country or region. Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the recipient’s responsibility.

Estimated delivery times may also be affected by customs processing.

Shipping Delays

Circumstances outside our reasonable control may occasionally affect delivery, including customs inspections or clearance delays, carrier disruptions, severe weather, transportation interruptions, public holidays, high-volume shipping periods, incorrect or incomplete delivery information, and other unforeseen logistics events.

Reasonable assistance will be provided where possible. Estimated shipping times should not be interpreted as guaranteed delivery dates.

Need Help With Your Shipment?

Questions about shipping, tracking, delivery, or an existing order may be directed to our customer service team.

Customer Service Email: service@puvreno.com

Phone / SMS: +1 3802084620

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)

We aim to respond to customer service emails within 24–48 hours on business days.

Company Information

Operated by:	Guangzhou Yicheng Building Materials Co., Ltd.
Business License Entity:	Guangzhou Yicheng Building Materials Co., Ltd.
Email:	service@puvreno.com
Customer Service:	+1 3802084620
Registered Address:	No. 18, Huanglongdai Shengtang Management Area, Shengtang Village, Liangkou Town, Conghua District, Guangzhou, Guangdong, China
Website:	https://puvreno.com